The world is changing; businesses are changing – and so are business relationships. The “old way” of social interactions in business isn’t exactly gone - but it is mutating to fit present circumstances. Some of that change is good, revitalizing – but not all. Why is this? Businesses – just like relationships – change naturally over time. However, the change is usually a little more gradual than what we’re seeing now.Â
We’ve all heard the adage: adversity brings out the very best and the very worst in people. Take for example, an ice cream shop in Massachusetts – having shut down for the COVID-19 pandemic, the owner decided to reopen “safely” on the Friday before Mother’s Day. Gathering his best employees and donning masks, he opened his shop to a business’ dream…customers…lots of customers. What started as a welcomed return to the community very quickly devolved into an outrageous nightmare. Customers were yelling; customers became verbally abusive. Over ice cream? Serious...
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